How To Lodge A Complaint (On Website)
Lodge the Complaint in writing to the FSP by completing the form in Annexure A – Complaint form. Please ensure that the Complaint contain the following information:
- Client details
- Complaint details
- Attach documentary proof supporting the Complaint (if applicable)
Lodge the Complaint to the FSP by using any of the following mediums:
- Attention: Susan Byrne
- Physical address: South Wing, 5th Floor, Mariendahl House, Newlands on Main, 178 Main Road, Newlands, 7708
- Postal address: Postnet Suite 67, Private Bag X1005, Claremont, 7735
- E-mail: info@blueqcm.com
FSP support regarding the Complaint:
- Phone: 087 700 3517
- Email: info@blueqcm.com
- Website: www.blueqcm.com
Upon receipt of the above-mentioned Complaint, the Complaint will be acknowledged by the FSP who will assist in resolution of the Complaint. Where possible, the FSP endeavours to resolve the Complaint within 5 business days of receipt, taking into account the nature of the Complaint, corresponding medium and the product type. A full record of the Complaint received, and all subsequent correspondence will be kept on record by the FSP for such periods as prescribed by relevant legislation. Should the Complainant be dissatisfied with the FSP’s response, the Complainant may request the FSP for review and escalation of the Complaint, and has the right to refer the Complaint to the Ombudsman.
Contact details for the Ombudsman:
- Physical address: Kasteel Park Office Park, Orange Building, 2nd floor, 546 Jochemus Street, Erasmus Kloof, Pretoria, 0048
- Postal address: PO Box 74571, Lynwood Ridge, 0040
- E-mail: info@faisombud.co.za
- Telephone: +27 12 762 5000 / +27 12 492 9711 / 08600663274